SIYOU Technology Company Limited (siyou) Privacy Policy

1. Purpose of This Policy
SIYOU Technology Company Limited (the “Company”) values your privacy and is committed to properly protecting the personal data you provide when using the Company’s website and services, in accordance with applicable laws and regulations.

• 2. What Is Personal Data
  “Personal data” means any information relating to an identified or identifiable natural person, such as a name, email address, or device serial number. Information that cannot directly identify a person but can reasonably be used to infer an individual’s identity is also considered personal data.
• 3. Personal Data We Collect
  1. Account data: Registration information, sign-in status, and related settings.
  2. Device and usage data: Such as device model, IP address, operating system version, and website usage records.
  3. Contact information: Name, telephone number, mailing address, email address, and similar information.
  4. Transaction information: Order details, payment methods, and shipping status.
  5. Cookies and tracking technologies: To enhance user experience and security, the Company may use cookies and web beacons on the website.
  6. Chat records and interaction data: Including conversations with AI customer service and user feedback.
  7. Platform analytics data: Such as order data and tracking of clicks and browsing activity.
• 4. Purposes for Using Personal Data
  - Providing and maintaining product and service functionality
  - Processing orders and payments and providing after-sales support
  - Preventing fraud and strengthening system security
  - Analyzing platform usage to improve user experience
  - Sending marketing communications and personalized recommendations with your consent
  - Training and improving AI customer service models to improve response quality
  - Conducting platform analytics and sending marketing communications to improve services and recommendation accuracy
• 5. Sharing and Disclosure of Personal Data
  The Company shares your personal data only in the following circumstances:
  - With third parties involved in providing the services, such as payment processors, logistics providers, AI customer service systems, and analytics providers
  - When required by law or lawfully requested by a competent authority
  - For other purposes to which you have given prior consent
  Third-party recipients may use the data only in accordance with this policy and the Company’s instructions and may not reuse it at their discretion.
• 6. Data Retention
  The Company will retain personal data for the period necessary to fulfill the purposes for which it was collected, taking into account the nature of the data and legal obligations, and will implement necessary technical and administrative measures to ensure data security. After the retention period expires, the data will be deleted or anonymized.
• 7. Your Rights
  You may exercise the following rights at any time in accordance with applicable personal data protection laws:
  - Make an inquiry or request to review your personal data
  - Request a copy
  - Request supplementation or correction
  - Request that collection, processing, or use be discontinued
  - Request deletion
  To exercise any of these rights, please contact the Company and submit a request through its customer service system.
• 8. Cross-Border Transfers
  If product or service needs require data to be transferred abroad or processed across regions, the Company will comply with applicable cross-border information security laws and regulations and implement appropriate safeguards.
• 9. Updates to This Privacy Policy
  If this privacy policy is amended, the latest version will be posted on this website with its effective date. If a change materially affects important rights or interests, the Company will provide notice through a website announcement or the customer service system.