SIYOU Technology Company Limited (siyou) Sales, Returns, and Exchanges Policy

1. Scope
This policy applies to products purchased by consumers through the official website, official online store, official customer service channels, or formal quotation process of SIYOU Technology Company Limited (the “Company”).
If a product page, formal quotation, promotion rules, or a separate written agreement between the parties contains special provisions, those provisions will apply; however, they may not exclude any rights consumers are entitled to by law.

• 2. Product Information and Orders
  1. Product names, specifications, prices, quantities, inventory, promotions, and package contents will be based on the product page at the time of purchase, the order confirmation notice, a formal quotation, or other content separately confirmed by the parties.
  2. Product images may reasonably vary in color due to photography, screen display, or manufacturing batch. The actual product and its stated specifications will prevail.
  3. If a transaction cannot be completed due to a product being out of stock, an obvious pricing or specification error, a system malfunction, payment failure, or another reason, the Company will contact the consumer as soon as possible and handle order cancellation, correction, or refund in accordance with law.
• 3. Payment and Order Confirmation
  1. Available payment methods, payment deadlines, and related fees will be based on the checkout page, a formal quotation, or a payment notice provided by the Company.
  2. Whether an order is established and its contents will be determined by the results displayed during the purchase process, the payment status, and the order confirmation notice or formal quotation issued by the Company.
  3. If payment is incomplete, payment information is incorrect, or the transaction is declined by the payment institution, the Company may suspend processing of the order and ask the consumer to confirm it again.
• 4. Bulk Preorders
  1. This section applies to bulk preorders confirmed by both parties, such as a single preorder of 50 sets or more or an order identified as a bulk preorder in a formal quotation.
  2. To facilitate reserving the required quantity and arranging stock preparation and shipment, consumers are advised to complete the preorder at least one month before the intended date of use.
  3. After the order and estimated quantity are confirmed, the consumer must pay 20% of the total order amount in advance. The Company will arrange stock preparation according to the order, and the remaining balance must be paid in full before shipment.
  4. If a bulk preorder is canceled before the Company has incurred procurement, stock transfer, shipping, or other costs necessary to fulfill the order, the advance payment will be refunded in full.
  5. If the costs described above have already been incurred when the order is canceled, the Company may deduct necessary costs that were actually incurred, are directly related to the order, and can be verified, refund the remaining amount, and provide an itemization or calculation of the deductions.
  6. If a bulk preorder includes curtain tracks, roller blinds, or other customized products, those products are also subject to the customized product rules in Section 7 of this policy.
• 5. Shipment, Shipping Charges, and Delivery
  1. Shipping methods, delivery areas, shipping charges, and estimated shipment times will be based on the product page, checkout page, formal quotation, or order notice.
  2. Orders with a product amount of NT$10,000 or more qualify for free shipping for one delivery to a single address. Fees for additional deliveries, deliveries to different addresses, or other additional delivery needs will be confirmed separately.
  3. Delivery dates for preordered, out-of-stock, customized, or specially manufactured products will be those confirmed by both parties.
  4. If delivery is delayed due to weather, logistics, supply, an incorrect address, or another factor that cannot be immediately controlled, the Company will notify the consumer and provide assistance as soon as it becomes aware of the delay.
  5. When you receive a product, please check whether the outer packaging or product has any obvious damage, shortage, or shipping error. If there is an issue, retain the outer packaging, product, and relevant photographs and contact customer service.
• 6. Seven-Day Right of Rescission for Distance Transactions
  1. For products whose right of rescission is not excluded by law, a consumer may rescind the contract within seven days after receiving the product by returning the product or providing written notice, without stating a reason.
  2. The seven-day period is a cooling-off period, not an unlimited trial period. A consumer may open and inspect the product only to the extent necessary to determine its nature, functions, and quality.
  3. If use, installation, cutting, modification, damage, or other handling exceeds the scope necessary for inspection and reduces the product’s value, the Company may claim an amount commensurate with the actual reduction in value in accordance with law.
  4. To facilitate return inspection, please retain the product, accessories, documentation, gifts, and original packaging whenever possible. Opening or causing unnecessary damage to the packaging does not automatically deprive a consumer of the right of rescission; however, any resulting reduction in the value of the product or its accessories will be handled in accordance with law.
  5. Where the statutory seven-day right of rescission applies, the consumer is responsible for the necessary cost of returning the product.
• 7. Customized Products and Exceptions to the Seven-Day Right of Rescission
  1. Curtain tracks and roller blinds are manufactured according to dimensions, specifications, or other individual requirements designated by the consumer and are therefore customized products.
  2. If the consumer was clearly informed before the transaction that the seven-day right of rescission does not apply to the customized products described above, the right of rescission for distance transactions may be excluded in accordance with law.
  3. A consumer may contact the Company to request cancellation of a customized product before procurement, cutting, processing, or manufacturing has begun.
  4. Once procurement, cutting, processing, or manufacturing of a customized product has begun, cancellation, return, or a specification change based on the consumer’s personal reasons will not be accepted.
  5. The inapplicability of the seven-day right of rescission does not also exclude liability for product defects or warranty obligations. If a product is defective, incomplete, made to the wrong specifications, or damaged in transit, it will still be handled in accordance with this policy and applicable laws and regulations.
  6. Other products or services that qualify under the Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales and were clearly disclosed by the Company before the transaction will be handled in accordance with applicable laws and regulations.
• 8. How to Request a Return
  1. Submit a request through the official customer service system or by email within the return period and provide the order number, purchaser information, contact information, and the product to be returned.
  2. After confirming the request, the Company will provide the return method and necessary instructions. Before receiving confirmation, do not send the product back using cash on delivery or another method that may incur additional charges.
  3. When returning the product, package it securely and retain proof of shipment until the return and refund process is complete.
  4. After receiving the returned product, the Company will inspect the product, accessories, gifts, and actual condition and then notify the consumer of the return decision.
• 9. Defects, Missing Items, Shipping Errors, or Transit Damage
  1. If a product is defective, incomplete, does not conform to the specifications, was shipped in error, or was damaged in transit, contact customer service as soon as possible and provide the order information and photographs or video of the product so the issue can be investigated.
  2. Consumers are advised to provide notice within seven days after receipt so that logistics and product condition information can be preserved. This recommended notice period does not affect a consumer’s right to assert a warranty against defects, warranty rights, or other rights under law.
  3. If the Company confirms that it, the product, or the logistics provider is responsible, the Company will provide an appropriate remedy in accordance with law, such as supplying missing items, exchanging or repairing the product, accepting a return, or issuing a refund. The Company will bear the related necessary costs.
• 10. Refund Methods and Timing
  1. Refunds will generally be made using the original payment method.
  2. Credit card payments: After the return is confirmed, the Company will generally submit the reversal information to the payment institution for processing within three business days.
  3. Bank transfer payments: After the return is confirmed and the Company receives the correct refund account information, the Company will generally complete the refund process within seven business days.
  4. The time periods above are the Company’s processing times for a payment reversal or refund. After the Company completes the process, the actual posting time will still depend on the processing times of the card-issuing bank, receiving bank, and payment service provider, as well as the credit card billing cycle.
  5. If an order used a discount, purchase-threshold promotion, bundle promotion, or gift and the original promotion conditions are no longer met after a partial return, the refund amount may be recalculated only in accordance with promotion rules that were clearly disclosed before the order was placed.
  6. If a product’s value is reduced due to use or handling beyond the scope necessary for inspection, the Company will explain the reason for and calculation of the reduction and handle the matter in accordance with law.
• 11. Exchanges
  1. If an exchange is needed because a product is defective, incomplete, shipped in error, or damaged in transit, contact customer service first to confirm inventory and the handling method. The Company will bear the related necessary costs.
  2. The Company does not provide direct exchanges when a consumer wishes to change a product, size, color, or specification for personal reasons unrelated to a product defect.
  3. If a product described in the preceding paragraph qualifies for the seven-day right of rescission for distance transactions, the consumer may request a return and refund under this policy and then place a new order. This provision does not apply to customized products.
• 12. Warranty and After-Sales Service
  1. All products sold by the Company come with a one-year warranty. The warranty period begins on the date the consumer receives the product. For orders delivered in separate batches, the warranty period for each batch begins on its actual delivery date.
  2. The warranty is limited to failures not caused by human action that occur under normal installation and use.
  3. Malfunctions caused by incorrect installation, use contrary to instructions, unauthorized disassembly or repair, use of incompatible equipment, external force, human-caused damage, unsuitable environmental conditions, natural disasters, or other factors unrelated to the product itself are not covered by the free warranty.
  4. The warranty terms may not exclude a consumer’s statutory warranty against product defects or any other statutory right.
• 13. Contact Information
  To cancel an order, request a return or exchange, inquire about a refund, or obtain after-sales assistance, please contact us through the Company’s official customer service system or by using the following information:
  Company name: SIYOU Technology Company Limited
  Brand name: siyou
  Email: siyou@siyouhome.com