SIYOU Technology Company Limited (siyou) Terms of Service

1. Applicability and Acceptance of the Terms
Welcome to the website, membership, shopping, customer service, and related services provided by SIYOU Technology Company Limited (the “Company”), collectively referred to as the “Services.”
By using the Services, signing in to a member account, submitting an order, or using other website features, you acknowledge that you have read and understood these Terms and agree to comply with them. If an individual product page, quotation, promotion rules, the Sales, Returns, and Exchanges Policy, or a separate agreement between the parties contains special provisions, those provisions will apply; however, they may not exclude any rights consumers are entitled to by law.

• 2. Member Accounts and Third-Party Sign-In
  1. The Services allow sign-in through Google, LINE, or Facebook and do not offer registration using a self-selected email address and password. An individual sign-in method may be temporarily unavailable during maintenance.
  2. When you sign in with a third-party account, the Company will obtain and process relevant account data only to the extent necessary to provide membership services. For details, please refer to the Company’s Privacy Policy.
  3. You must properly manage your third-party accounts and the devices used to sign in and must not allow others to impersonate you through your account. If you discover any unauthorized use of your account, please contact the Company immediately.
  4. You must provide true, accurate, and complete information and update it in a timely manner when it changes.
  5. In the event of identity misuse, fraud, unlawful conduct, or other circumstances that threaten the security of the Services, the Company may suspend or restrict use of the relevant account in accordance with law.
• 3. Website and Shopping Services
  1. The Company provides product information, prices, inventory status, and purchasing services through its website and online store. The actual product contents, specifications, prices, payment methods, and delivery terms will be based on the product page at the time of purchase, the order confirmation notice, a formal quotation, or other content separately confirmed by the parties.
  2. After you submit an order, whether the order is established and its contents will be determined by the results displayed during the purchase process, the payment status, and the order confirmation notice or formal quotation issued by the Company.
  3. If a transaction cannot be completed due to a product being out of stock, an obvious pricing or specification error, a system malfunction, payment failure, or another reason, the Company will contact you as soon as possible and handle order cancellation, correction, or refund in accordance with law.
  4. Rules concerning advance payments, cancellations, shipping, returns, exchanges, refunds, and warranties for regular orders, bulk preorders, and customized products will be governed by the Company’s Sales, Returns, and Exchanges Policy, the product page, a formal quotation, or other content separately confirmed by the parties.
• 4. AI Customer Service
  1. The Services may provide AI customer service to help answer general questions, provide product information, and guide users in obtaining relevant services.
  2. Answers generated by AI may be incomplete or incorrect due to information updates, language interpretation, or system limitations.
  3. For product specifications, prices, inventory, promotions, orders, payments, delivery, returns, exchanges, warranties, or other transaction-related rights and interests, the applicable information will be that confirmed by the product page, order information, a formal quotation, an official notice from the Company, or a human customer service representative.
  4. If an AI customer service response is inconsistent with actual transaction information, the Company will assist in verification and handling based on the actual order, official information, and applicable laws and regulations.
• 5. Third-Party Services
  1. The Services may use Google, LINE, and Facebook sign-in, as well as payment, logistics, cloud, analytics, or other third-party services.
  2. Third-party services may have their own terms of use and privacy policies, which you must also comply with when using those services.
  3. If a third-party service experiences a malfunction, the Company will assist with inquiries and handling within a reasonable scope. The Company’s responsibilities under applicable law are not waived by its use of third-party services.
• 6. User Obligations and Prohibited Conduct
  You may not use the Services to engage in any of the following conduct:
  1. Providing false information, impersonating another person, or conducting fraudulent transactions.
  2. Publishing, transmitting, or distributing unlawful, infringing, defamatory, obscene, or otherwise inappropriate content.
  3. Accessing, copying, altering, damaging, or interfering with data or systems of the Services without authorization.
  4. Using programs, vulnerabilities, malicious traffic, or other means to attack, test, or compromise the security of the Services.
  5. Infringing the rights of the Company, other users, or third parties.
  6. Engaging in other conduct that violates laws or regulations, public order or good morals, or interferes with the normal operation of the Services.
• 7. Service Changes, Suspension, and Termination
  1. The Company may change, suspend, or terminate part of the Services due to maintenance, updates, security, legal requirements, force majeure, or operational needs and will provide advance notice to the extent reasonably practicable.
  2. If a user violates these Terms or applicable laws or threatens the security of the Services, the Company may, as appropriate, restrict, suspend, or terminate the user’s access and take necessary measures in accordance with law.
  3. Any change, suspension, or termination of the Services will not affect established orders or rights consumers are entitled to by law.
• 8. Intellectual Property Rights
  Unless otherwise indicated, the text, images, trademarks, logos, interfaces, programs, designs, and other content provided through the Services are owned by the Company or their lawful rights holders. Without prior written consent, you may not reproduce, modify, distribute, publicly transmit, sell, or otherwise use them in an infringing manner.
• 9. Privacy and Personal Data
  The Company collects, processes, uses, and protects personal data in accordance with its Privacy Policy and applicable laws and regulations.
• 10. Scope of Liability
  1. The Company will use reasonable measures to maintain the security and normal operation of the Services but does not guarantee that the Services will be free from interruption, delay, or error at all times.
  2. If the Services are disrupted due to natural disasters, power outages, communication interruptions, third-party platform malfunctions, cyberattacks, or other causes not attributable to the Company, the Company will provide assistance within a reasonable scope.
  3. No limitation of liability in these Terms applies to liability that may not be excluded or limited by law, nor will it affect any rights consumers are entitled to by law.
• 11. Amendments to the Terms
  The Company may amend these Terms due to changes in the Services or in applicable laws and regulations. Amendments will be posted on the website with the updated date. Material changes involving important user rights or interests will be announced on the website or notified through another appropriate method within a reasonable period and will take effect on the date stated in the announcement.
• 12. Governing Law and Dispute Resolution
  1. These Terms are governed by the laws of the Republic of China.
  2. If a dispute arises from the Services, the parties will first seek to resolve it through good-faith consultation.
  3. If litigation is necessary, the court with jurisdiction will be determined in accordance with applicable law, without affecting a consumer’s lawful right to select a court with jurisdiction or any other statutory right.
• 13. Contact Information
  If you have any questions about these Terms of Service, please contact us through the Company’s official customer service system or by using the following information:
  Company name: SIYOU Technology Company Limited
  Brand name: siyou
  Email: siyou@siyouhome.com